Returns & Exchanges

Please print and fill out this form for any returns or exchanges. The item must be shipped to the address listed on the form.

RETURNS:

We try to make sure that you will be happy with your LightHeart Gear purchase, but if there's some reason that your selection does not meet your requirements, you may return any UNUSED ITEMS with tags attached within 30 days of receipt for a full refund (less shipping charges). Tents must not have been set-up outdoors (use chair legs and other furniture as improvised stakes). Any items showing wear, dirt, pet hair, odors, etc. will be evaluated and may not be eligible for return or refunded at less than full value based on LightHeart Gear’s sole discretion.

Additionally, you are responsible for the shipping cost of the return. If you are exchanging an item, we cover the shipping cost of the new item.

Returns outside of the 30 day period will not be accepted or refunded. Any returns outside of the 30 day period that are due to a “manufacturing defect”, will be eligible for repair or replacement at LightHeart Gear’s discretion.