All rain gear is a 20D polyester fabric silicone coated on the outside, polyurethane coated on the inside.

This is a 30D ripstop nylon that is silicone coated on both sides. It is  very strong,  waterproof, not breathable, lightweight and slightly translucent.

This is the cheapest way, there is no insurance on your package, and it can take 2 weeks or more to receive. 

More expensive, includes insurance and tracking Can take 1 - 2 weeks to receive.

More expensive but you'll receive your purchase in 3 - 5 days.

If you can put the tent or item in the shopping cart, it will generally ship within 24 (business) hours.  We seam seal tents ahead of time as 99% of all tents we sell are seam sealed by us.  On a rare occasion our inventory gets messed up and we may not have the item in stock, either we'll stop and make it or send you an email informing you of our goof.

1.) Some brands of trekking poles have fatter tips than others - we need to make sure the tips of your trekking poles will fit into the ridge pole.

2.) We need to know if they are adjustable to at least 135 cm.  If not, we can supply (at no extra charge) a custom ridge pole that will make up for the shorter trekking poles - this does add about 1 ounce of weight to the tent.

Custom sewing is never refundable.  This pertains to any clothing or tent modifications.

Any custom order requires a one time modification to the pattern.
It means we have to stop and cut out just one item.
A sewing machine operator has to stop what she is working on and sew up just one item.
This process slows down the general operations of the factory.
We normally make all products in small batches.  They are not 'made to order' thus, even shortening pants or sleeves or eliminating the pockets from a jacket involves extra labor and time.
Modifying a pattern is much more involved than just adding to, or shortening, the hem.

Yes. Tents in NEW condition may be returned within 30 days for a full refund. When returned, the tent will be checked over to make sure it has not been set up outside, once checked a refund will be made . If YOU seam seal a tent it is not refundable. If WE seam seal the tent for you it is fully refundable within 30 days of receipt.

No.  LightHeart Tents uses trekking poles for set up rather than traditional tent poles. Trekking poles are not provided with the tent. A lightweight plastic ridge pole is included with the tent. The tent comes with tie-out cord and a stuff sack. Separate tent poles are available for purchase.

Yes. We offer a Tyvek® ground cloth cut just slightly smaller than the floor of the tent.

Please read the setup instructions provided with the tent or watch the set up videos on  this website. The trekking poles should be extended to 130 cm.  Care should be taken when inserting the tips of the poles into the ends of the lightweight plastic ridge pole because damage to the tent could occur if the tip was to come out.

Yes. Seam sealing instructions are provided with the tent. We offer McNett Sil-Net seam sealer for sale, and will also seam seal the tent for you for an additional fee.

No, the rain fly on all LightHeart Tents is attached to the body of the tent.

NO. Silnylon like any other fabric is flammable. It is not recommended that you cook inside the tent or vestibule. Carbon monoxide poisoning can occur this way and potentially cause death. Extreme caution should be used when an open flame is near the tent.